Refund policy

Return & Refund Policy

Last updated: July 2026

At EverCuddle, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer FREE returns within 30 days after your order has been delivered.

To qualify for a return:

  • The item must be returned within 30 days of delivery.
  • The product should be unused or only minimally used.
  • Items should be returned in their original packaging whenever possible.
  • Proof of purchase is required.

Non-returnable Items

For hygiene and safety reasons, certain customized or personalized products cannot be returned unless defective or damaged.

Damaged or Incorrect Items

If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Description of the issue
  • Photos showing the product and packaging

We'll resolve the issue as quickly as possible.

Refunds

After receiving and inspecting your returned item, we'll notify you regarding approval.

Approved refunds are processed back to the original payment method.

Depending on your payment provider, refunds may take several business days to appear.

Exchanges

If you wish to exchange an item, please contact our support team before returning your order.

Need Help?

Email:
support@evercuddle.shop